I do the marketing for an auto repair shop and am looking for answers from men & women on what is important to you when doing business at an auto repair shop. I am looking for some new ideas as well – What would you like to see at your local repair shop?
Make sure the are a member of the BBB and have an excellent record. Also, make sure the shop and waiting rooms are clean and you have a knowledgeable, intelligent, and courteous person at first point of contact. First impressions mean everything.
Auto Repair, Car Repair
Auto Repair Shop, Auto Body Shops
Auto Mechanics, Car Window Repair
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#1 by mccoyblues on December 15th, 2009
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#1 – The Quality of the work they do.
#2 – Fair Price. Am I getting quality work at a fair price.
#3 – Do they deliver when they promised. If they say it’ll be ready tomorrow, it better be done when I get there.
#4 – No surprises. Good Communications with the customer. I need to know what they are doing, why they are doing it, how much is it going to cost and when will it be done. I don’t want to hear that it cost 20% over the estimate and I was never informed.
References :
#2 by Scott S on December 15th, 2009
Quote
Make sure the are a member of the BBB and have an excellent record. Also, make sure the shop and waiting rooms are clean and you have a knowledgeable, intelligent, and courteous person at first point of contact. First impressions mean everything.
References :